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MessagePosté le: Ven 7 Juil - 20:19 (2017)    Sujet du message: AMERIKADE SAIKAKUNINSHITA OKYAKUSAMA TAIOU NO KIHON NIHON Répondre en citant



仕事でお客さまと話しをすることが苦手な方や、そんな部下を持つ指導者の方を対象に具体的なお客さま対応の方法を具体的に説明しています。著者の日本とアメリカでの経験に基づく”日本のお客さまへの応対のしかた”をコールセンターでの応対ステップを例に書かれています。







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